Guest Manager Check In is the app your staff use at the door to scan tickets and check attendees in. It runs on iPhone and iPad, works offline, and syncs across every signed-in device in real time.
Requirements: An iPhone or iPad. A Guest Manager account to check in your own attendees — you can try the app first without one (see Test drive).
Download the app
Get Guest Manager Check In from the App Store for iPhone and iPad.
You can also search the App Store for “Guest Manager”.
Test drive without an account
To try checking attendees in before you sign up, open the app and tap Test Drive. A few sample events are pre-loaded for you. Run Test Drive on as many devices as you like — they sync together in real time, so you can see how multi-device check-in works.
When you’re ready, create an account to check in your own attendees. Every new account gets 50 free check-ins (see FAQ).
How the app signs in
There are two ways to connect a device to your account:
- Enroll the device. You approve the device from your Guest Manager dashboard. Each enrolled device gets its own staff member and its own PIN.
- Access code and PIN. Type your account’s access code and a PIN on the app’s login screen.
Either way, every staff member has a 4-digit PIN. The app asks for it when you tap Log out, so keep it handy.
Enroll a device
- Open the Check In app and tap Enroll This Device. The app shows a 6-digit code.
- In Guest Manager, go to Check In → Devices and click Add Device.
- If your computer is on the same network as the device, the device appears in the list. Click Enroll…, then Approve. Otherwise, open Device not showing? Enter its code manually, type the 6-digit code, and click Approve.
- On the device, confirm your company and enter the staff member’s name if asked.
- The app shows Your staff PIN. Write it down. You need it to get back in after logging out.
The Add Device dialog also has three other options:
- Show a QR instead. Generates a QR code for you to scan from the app’s Enroll This Device screen.
- Email a link (remote setup). Emails a link to someone who isn’t with you. They tap Enroll This Device in the app and type the 6-digit code it shows into the page the link opens. You don’t need to approve anything.
- Use legacy access code & PIN sign-in. Shows your Access Code and PIN # for signing in without enrolling. See the next section.
Sign in with the access code and PIN
- In Guest Manager, go to Check In → Devices, click Add Device, and open Use legacy access code & PIN sign-in. You’ll see your Access Code and PIN #. The same values are on the Apps page, in the Check in and scanning app card.
- In the Check In app, enter them in Access code / company ID and PIN.
The device signs in and downloads your events and attendees. Several devices can sign in with the same PIN. Each one still shows up as a separate device on your dashboard.
Find a staff member’s PIN
Go to Team → Staff in Guest Manager. Each staff member’s PIN is in the PIN # column.
There is no separate “create PIN” step. Each time you enroll a device as a new staff member, that staff member gets their own PIN. Add Staff on the Staff page opens the same Add Device dialog.
Scan a barcode to sign in
If you use a Honeywell laser scanner, scan the barcode shown on the app’s login screen to set the device up automatically, instead of typing the access code and PIN. This is handy when you have many devices to bring online.
Related articles
- Check-in app configuration — staff permissions, scan-only mode, event-scoped PINs, syncing, and device management.
- Create an event — set up the event you’ll check attendees in to.
- Import attendees from a spreadsheet — build a guest list to check in.
- Event report — see check-in totals during and after the event.
FAQ
How many free check-ins do I get before I need to pay?
Every new account can check in 50 attendees for free, with no time limit. After 50 check-ins you’ll need to subscribe to a plan to keep going.
Where do I find my access code and PIN?
Your account’s access code and PIN are in Check In → Devices → Add Device, under Use legacy access code & PIN sign-in, and on the Apps page. Each staff member’s PIN is under Team → Staff, in the PIN # column. Watch for look-alike characters when typing them in — a lowercase l can look like an uppercase I, and O can look like 0.
The app is asking for a 4-digit PIN after I logged out.
Tapping Log out locks the app until someone enters a staff PIN. Enter your own PIN to keep going, or another staff member’s PIN to switch who is scanning. Find PINs under Team → Staff, in the PIN # column. To sign the device out completely, tap Exit Account on the PIN screen. You can then enroll it again from Check In → Devices → Add Device.
Can I change or reset my access code and PIN?
Contact support to reset them — you can’t change them yourself. Before requesting a reset, make sure every active check-in device has fully synced so no pending check-in data is lost. You can also ask support to sign out all currently logged-in devices, which is usually the right step after a staff change.
How do I remove access for a device after a staff member leaves?
Deactivate the device on Check In → Devices. That revokes its access immediately, frees the slot against your plan’s limit, and keeps its check-in history — and you can Reactivate it later if the device comes back into service. See Device management and limits for how deactivating, archiving, and deleting differ.
Can I limit a PIN to one event or to scan-only mode?
Yes. PIN permissions, scan-only mode, and event-scoped logins are covered in Check-in app configuration.
Is there an Android version?
No — the Check In app is iOS only (iPhone and iPad).
Does the app work offline?
Yes. Every scan is recorded locally on the device and uploaded automatically once internet is restored, so a weak signal never stops you from checking attendees in. Before an event, do a complete sync so the device has all current attendee data while offline.
How are duplicate scans handled across devices while offline?
Scanning keeps working with no internet connection, so a dropped signal never stops your entrance. The one limit is that offline devices can’t share scans with each other: a ticket scanned on one offline device still looks unredeemed on another until both reconnect and upload their scans, and the duplicate shows up then. If you run several devices offline, give each one its own entrance or line so the same ticket can’t be presented at two of them.
The app is stuck syncing at a certain percentage.
Force-quit the app and relaunch it. Confirm the device has a real internet connection — an SOS indicator means Wi-Fi or cellular isn’t working. If it’s still stuck, delete and reinstall the app, since a dropped connection during the first sync can stall it. If the problem persists, contact support with your event and account details.
A scan came back “not found” or shows the wrong event.
The wrong event is most likely selected on the device — the event must be selected manually, there is no automatic selection. Confirm the correct event is chosen. You can also turn on Live Lookup in the scanner settings: it re-checks with the server on any “not found” or time error before rejecting a ticket, which recovers scans for attendees added or changed since the last sync.
